FAQS

      - Question 1: Can I view historical product query records?
      Answer: The system will retain users' historical product query records for a certain period of time. You can query valid historical records in the search record interface, and expired records will be automatically cleaned up by the system.
      - Question 2: What causes the difference between product display styles on different devices?
      Answer: The difference in device resolution and browsing adaptation rules may lead to slight differences in product display styles. We will try our best to realize unified and adaptive display of pages on various devices.
      - Question 3: Is it allowed to put forward optimization suggestions for product classification?
      Answer: We welcome users to put forward reasonable optimization suggestions for product classification and page layout. The professional team will screen and absorb valuable suggestions to optimize the product browsing experience.
      - Question 4: Will offline product information be synchronized to the platform?
      Answer: We will synchronize valid product information to the platform in a timely manner. Due to information sorting and auditing procedures, individual information synchronization may have a short delay.
      - Question 5: How to confirm the applicability of product accessories?
      Answer: The applicability of product accessories is marked in the product details page. If you have uncertain doubts, you can consult our customer service team to obtain more accurate reference content.